Shipping policy

At Ember Delights, we work hard to make sure your order arrives quickly, safely, and discreetly.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Shipping times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided at checkout but are not guaranteed.

Discreet Packaging

Your privacy matters to us. All orders are shipped in plain, discreet packaging with no product details listed on the outside of the package.

Shipping Rates

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s delivery status.

Delays

While we do our best to ensure timely delivery, Ember Delights is not responsible for delays caused by carriers, weather, customs, or other factors outside of our control.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Ember Delights is not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Ember Delights is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly.

Contact Us

If you have any questions about your order or shipping, please contact us through our website and we’ll be happy to help.